What we collect
When you order from Fresh Route Market we collect what the order needs: the items, the amount, and where relevant your name, mobile number, email address and delivery address.
If you tick a text message box we also keep a record of your consent for each program you join (order updates, marketing, or both): the number, the date and time, the wording you agreed to, and the device address and browser it came from.
Card details are entered directly into our payment processor and never reach our servers.
How we use it
- To take, prepare, deliver and invoice your order.
- To text you about that order (confirmed, ready, on its way, delivered) if you opted in to order updates.
- To text you promotions, discount codes and news about our menu if you separately opted in to marketing messages.
- To meet tax and accounting obligations.
- To answer you when you contact us.
We use your mobile number only for the text message programs you agreed to. Order updates and marketing messages are separate programs with separate consent. Agreeing to order updates does not sign you up for marketing, and you never have to agree to either to place an order.
Mobile numbers and text messaging
Fresh Route Market runs two text message programs:
- Order updates: messages about orders you place. Message frequency varies per order.
- Marketing: promotions, discount codes and new menu items. Up to 4 messages per month.
You join each program separately by ticking its own box at checkout. Neither box is ticked for you, and neither is required to buy.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Your number is passed to the provider of our text message services, and through it to the carriers that deliver the messages, for the sole purpose of delivering the messages you asked for. We keep a record of when you gave consent to each program, what the consent text said, and when you withdrew it, so we can show that we only message people who asked.
To stop all messages, reply STOP to any message. Reply HELP for help. Message and data rates may apply. See the Terms and Conditions (https://freshroutemarket.com/terms) for the full text message program terms.
Who else sees it
Only the service providers that make the order work, each acting on our behalf and receiving only what its job requires: our payment processor, our email provider and our hosting. Your mobile number is not given to advertisers or anyone else for their own purposes. We do not sell personal data.
How long we keep it, and your rights
Order and invoice records are kept as long as tax law requires. Consent records are kept while the consent stands and for a period after it is withdrawn, because the record of a withdrawal is the point of it.
You may ask for a copy of your data, ask us to correct it, or ask us to delete what we are not required to keep. Write to [email protected].
Contact
Fresh Route Market: [email protected], +13857995555
Online ordering and text messages for Fresh Route Market are provided by Ordder (ordder.com) on Fresh Route Market's behalf.